PanelSecure strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. The Fair Use Policy is available in order to provide a clear understanding of the rules, regulations and restrictions regarding the use of PanelSecure's services. PLEASE ABIDE BY IT STRICTLY. By using our services, you agree to abide by this Fair Use Policy.

Understanding what is Unlimited Bandwidth, Disk Usage, Email and FTP accounts and other Unlimited Resources.
"Unlimited" does not mean infinite, just because you can have an unlimited amount of something does not mean it is physically possible to consume an infinite amount. All "Unlimited" services are only suitable for personal or small business customers.

For Example: when you go to an all-you-can-eat buffet, you can eat an unlimited amount of food. However, it is impossible for you to eat an infinite amount of food because of the size of your stomach, the number of hours the restaurant is open, how much food is physically available, and the fact that you cannot share your food or take it home with you. Certain rules for the buffet are put in place so one person does not come in and take all the food from all the other paying customers.
PanelSecure provides Users with bandwidth, disk space and other resources, such as e-mail, mysql databases, and/or file-transfer-protocol ("FTP") accounts, the amount of which is defined in PanelSecure's web pages describing the package of Services purchased at the time of purchase. In some cases, PanelSecure may not establish a specific amount of bandwidth, disk space and other resources, and refer to that as "Unlimited". In all cases, the Services are intended for normal use only, and any activity that results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited. PanelSecure reserves the right to suspend, discontinue or delete the accounts of Users whose use of disk space, bandwidth or other resources results in or presents the risk of degradation of service to other customers, regardless of the amount of disk space, bandwidth or other resources included in the User's plan. User agrees that such usage shall not exceed the amounts set by PanelSecure for the Services purchased (the "Agreed Usage") and is additionally subject to normal usage guidelines established by PanelSecure as in effect from time to time. These allotments are optimized and dedicated towards serving the Content and User's active electronic mail services related solely to User's web hosting account(s) with PanelSecure.

Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, electronic mail or FTP hosts. You are responsible for removing any files, e-mails or other data which do not meet these requirements, and for adhering to any usage requirements or limits allocated to your account(s). Failure to do so may result in removal and deletion of such materials (including without limitation files and e-mails), and/or in discontinuation of your services or account, which actions we may take in our sole discretion.

In an effort to keep the systems reliable, optimized and as stable as possible PanelSecure reserves the right to run automated clean process on the server from time to time without any notice to you and at our sole discretion. This automated program will clear temporary files, email trash folder, sent emails older than 30 days and extremely large files that are stored on the server that are not related to your website. The program will NOT delete emails from your Inbox. It is always important to note that cPanel/DirectAdmin hosting is purely based on "File Storage" and NOT based on "Object Storage" found with service providers such as GMail, Office365, OneDrive, Dropbox, etc. (know more) You also agree that PanelSecure has no responsibility or liability for the deletion of any such files or emails or data that was maintained or transmitted on PanelSecure's servers on your behalf.

PanelSecure may monitor User's use of bandwidth, disk usage and other resources. PanelSecure, in its sole discretion, shall have the right to take any corrective action if User's utilization of bandwidth, disk usage or other resources exceeds the Agreed Usage, or normal usage by our typical shared hosting customer, resource usage, or is used for other improper storage or usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, removal or deletion of User's Web site, User Content, User's electronic mail and e-mail services and/or other materials and services or termination the User's account and of this Agreement, which actions may be taken in PanelSecure's sole and absolute discretion.

Unlimited Domains

Unlimited domains refers to subdomains and parked domains. In all cases (even those described as “unlimited”), the Services are intended for normal use only, and any activity that results in excessive usage that is inconsistent with normal usage patterns is strictly prohibited. PanelSecure reserves the right to suspend, discontinue or delete the accounts of Users whose use of unlimited subdomains and parked domains results in or presents the risk of degradation of service to other customers, regardless of the amount of domains included in the User's plan. User agrees that such usage shall not exceed the amounts set by PanelSecure for the Services purchased (the "Agreed Usage") and is additionally subject to normal usage guidelines established by PanelSecure as in effect from time to time. These allotments are optimized and dedicated towards serving the Content and User's active electronic mail services related solely to User's web hosting account(s) with PanelSecure.

User is responsible for complying with any usage requirements or limits for bandwidth, disk space or other resources, and monitoring such usage to ensure the Web site does not violate such requirements or exceed normal usage limits, Agreed Usage, or other limits allocated for the account(s) and otherwise complies with this Agreement. PanelSecure will use commercially reasonable efforts to e-mail Users who are at or near their utilization limits, but PanelSecure does not take responsibility if e-mail notification(s) is not received by the User. PanelSecure reserves the right (without notice, at any time and from time to time) to discontinue, limit or alter the availability of the service for the account(s), in the event that it exceeds or fail to comply with any such guidelines.

If PanelSecure takes any such corrective action under this section, User shall not be entitled to a refund or credit of any fees paid prior to such action.

Disproportionate Server Loads

While our shared services are only suitable for personal or small business customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU, Memory and Disk resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up server resources over 15%+, longer than 90 seconds in any consecutive 6 hour period. This means that if your website is found to be utilizing more resources of the CPU and/or Memory of our server, we reserve the right to take your site offline. If this becomes necessary, you can upgrade your account to VPS hosting. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.

» INODES (File Usage)
Soft Limit: 100,000 inode ~ Hard Limit: 250,000 inode
{ This limit is for individual cPanel/DirectAdmin accounts hosted under your reseller WHM. }

We will not provide services to use more than 250,000 inodes per cPanel/DirectAdmin hosting account. cPanel/DirectAdmin accounts found to be exceeding the 100,000 inode limit will automatically be removed from our daily backup system this is done in order to prevent file system damage and cPanel/DirectAdmin backup files that were already uploaded to Amazon S3 will be deleted. Exceeding 250,000 inodes the cPanel/DirectAdmin account will be Permanently Suspended (without notice), the restoration fees is $25 USD per cPanel/DirectAdmin account.

By default, all cPanel/DirectAdmin hosting accounts have a "File Usage" limit, this is also known as the inode limit. We place file limits on cPanel/DirectAdmin accounts to keep our systems up and running optimally. Hosting a large number of files on a shared web server can cause issues for the server's file system and also adversely affect the performance of the backup system when it comes to both backing up and restoring data.

The file count includes all files, and folders on your webspace. You can view your current file usage by logging into cPanel/DirectAdmin and looking under the "Statistics" heading down the side of the page, look for the reading indicated as "File Usage". Every file (a webpage, image file, folder, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files and folders, and cause file system damage will be permanently suspended.

» STORAGE (NVMe SSD Usage)
Soft Limit: 5GB (5120 MB) ~ Hard Limit: 10GB (10240 MB)
{ This limit is for individual cPanel/DirectAdmin accounts hosted under your reseller WHM. }

We will not provide services to use more than 10240 MB per cPanel/DirectAdmin hosting account. cPanel/DirectAdmin hosting accounts found to be exceeding the 5120 MB limit will automatically be removed from our daily backup system this is done in order to prevent excessive data usage at Amazon S3 and cPanel/DirectAdmin backup files that were already uploaded to Amazon S3 will be deleted. You may continue using your cPanel/DirectAdmin account exceeding 5120 MB, but no automated backups will be performed. Exceeding 10240 MB the cPanel/DirectAdmin account will be Permanently Suspended (without notice), the restoration fees is $25 USD per cPanel/DirectAdmin account.

By default, all cPanel/DirectAdmin hosting accounts have a "NVMe SSD Usage" limit. "NVMe SSDs" are very fast and have excellent read/write performance and are super expensive. As explained above on this page, our shared hosting "services are only suitable for personal or small business customers", so 'NO' small business websites can ever exceed 5GB of disk usage. Moreover, if you use 5GB of disc space in cPanel/DirectAdmin, we backup your website daily to Amazon S3 and retain 2 daily, 1 weekly and 1 monthly backup. So indirectly you are actually storing 5GB x 5 times (1 Live+4 Backups = 25GB). As you may know, Amazon S3 Buckets are very expensive and we are performing this additional backup service, at no extra cost to you.

Exceeding this limit indicates that you are in luck and your business is growing. When your business grows you need to upgrade your shared hosting account into a VPS or a Dedicated Server and a typical shared hosting environment may no longer suit your growing hosting needs. If you wish to pay the same VPS cost for fixed disk usage inside your current cPanel/DirectAdmin hosting enabling Amazon S3 backups, then please contact our billing department for a custom price quote.

Preventative or Corrective Action

However, in accordance with our Terms of Service, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this Fair Use Policy. PanelSecure may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing.

PanelSecure reserves the right to take reasonable preventative or corrective action to ensure that compliance with its Fair Use Policy is adhered to by all users of the service. Your violation of this Fair Use Policy may result in the suspension or immediate termination of your account or other services WITHOUT ANY PRIOR NOTICE. Acceptance and adherence to the PanelSecure's Fair Use Policy (FUP) is a part of the PanelSecure's Terms of Service (TOS) to which each user of the service has agreed to.

If you have any questions about this Fair Use Policy, please contact us by opening a ticket through our Support Center at panelsecure.com/support